DR ‹ › As part of the measures introduced for Ramadan, Morocco has reinstated the national hotline 5757, enabling citizens from various regions to connect directly with the complaints service in their respective prefectures or provinces. In this context, all prefectures and provinces have taken the necessary steps to activate contact numbers and standby units. This ensures that consumers and stakeholders can file complaints and report instances of fraud, violations of quality and safety standards for goods and products, supply shortages, illegal or suspicious business practices, unfair competition, and any other potential infractions that warrant notifying public authorities or the intervention of competent control services. To streamline communication with the complaint reception and processing services, citizens can use this unified national short number, accessible via both landlines and mobile phones, to reach the unit responsible for handling consumer complaints from the prefecture or province they are calling from. Calls to this number are charged by national telecommunications operators at the standard rate for landline calls, based on the type of telephone subscription, with no additional fees. All necessary procedures and measures have been implemented across all prefectures and provinces to ensure the efficient management of this service. Citizens' calls will be received via this phone line throughout Ramadan, from 9:00 a.m. to 6:00 p.m.
