The launch of AFCON 2025 ticket sales was marred by widespread technical glitches on the YALLA app, leaving fans unable to register or complete their Fan IDs despite hours of attempts. Ticket sales for the TotalEnergies CAF Africa Cup of Nations (AFCON) Morocco 2025 officially opened on Monday, October 13, with a 48-hour pre-sale window for Visa cardholders ahead of general sales. To purchase tickets, fans must first download the YALLA App, create a Fan ID, and, if needed, apply for an e-visa (AEVM) through the same platform. Once the Fan ID is approved, users can access tickets.cafonline.com to buy tickets, with each Fan ID limited to one ticket per match. However, as sales went live, many users flooded social media with complaints about technical problems on the YALLA app, reporting login errors, verification delays, and repeated crashes while attempting to register or finalize their Fan IDs. Technical glitches Throughout the morning, frustrated fans shared screenshots showing endless waiting times or registration forms that failed to submit. «After more than 24 hours of non-stop attempts», one user wrote, sharing a screenshot of a frozen waiting list that hadn't moved for hours. When registering, users are asked to provide their first and last names, email address, date of birth, and password. Yet, when submitting the form, they are met with an error message reading: «An error has occurred, please try again later», an issue Yabiladi was able to verify on Monday afternoon. Ça fais depuis hier, que je suis à la même position… je vais abandonner ! Vloguez nous votre CAN ceux qui aurons réussi ?✌? pic.twitter.com/bIgLFXYwtP — __.SAMAAR (@saaaa0601Ly) October 13, 2025 Users attempting to log in again encountered another message: «The email used has already been used», leaving many unsure whether their registration had been completed. Even when using a new email address, the same error reappeared, creating widespread confusion. When contacted by Yabiladi, the YALLA App hotline confirmed the existence of a «technical bug», attributing it to «the high number of users» trying to register simultaneously. «Many people have complained about being unable to register and receiving messages saying their email address has already been used. This means you are probably already signed in, just try entering your email and password again», an operator told Yabiladi, although the app itself gives no indication that registration was successful. Even those who managed to complete the process reported long delays in receiving their Fan ID codes. Others said they were stuck in long digital queues waiting for verification. Meanwhile, users attempting to reset their passwords said the app paradoxically asked them to enter their password after clicking on «Forgot your password?» Some also reported that the app failed to scan ID cards or passports, which are required to complete Fan ID registration and e-visa applications. Dans le Code Pénal de l'IT, un écran comme ça mérite la perpétuité. Demander de saisir un mot de passe dans l'écran de récupération du mot de passe ??? Incompétence totale! #Yalla pic.twitter.com/nP7G25Kt8T — Omar H. ?? ?? (@Omar_H_) October 13, 2025 Even the messages sent to users to clarify the situation or provide subscription details have also drawn criticism for being poorly written and, in some cases, nearly incomprehensible. Frustrated users have shared screenshots online, denouncing what they describe as the Yalla support system's weak communication. Available on on Google Play and the App Store, the YALLA App is developed by Netopia Solutions, a Moroccan company specializing in government digital solutions and transformation across Africa. On LinkedIn, the company describes itself as a Microsoft Gold Partner with over 18 years of experience and 300+ projects completed for governments, banks, and enterprises, using technologies such as .NET, SharePoint, Azure, IoT, and Java. This latest setback comes just weeks after CAF postponed the first phase of AFCON 2025 ticket sales in late September, when the official ticketing platform crashed minutes after going live. The presale, meant exclusively for Visa cardholders, was overwhelmed by thousands of fans, leading to repeated system errors. CAF later apologized, citing the need to «finalize important details to ensure the best fan experience», and promised a new sale date soon. AFCON ticket prices Ticket prices for AFCON Morocco 2025 vary depending on the match stage and seating category: · Opening match: 500 DH (Category 1), 300 DH (Category 2), 150 DH (Category 3) · Group stage clashes: 400 DH to 100 DH · Other group matches: 300 DH to 100 DH · Round of 16: 500 DH to 150 DH · Quarter-finals: 600 DH to 200 DH · Semi-finals: 800 DH to 300 DH · Third-place match: 500 DH to 150 DH · Final: 900 DH (Category 1), 600 DH (Category 2), 400 DH (Category 3) · 1). Article modified on : 13/10/2025 21h01
